Positives: The hotel is well located and the rooms are big and nice. The mattress is also very good. We were allowed to use a room to shower at 2pm before taking the boat to Phuket (after checkout). The breakfast is very good.
Negatives: There is a tour operator (right next to the reception - it is part of the hotel). I had a flight from Phuket to Melbourne at 9.50pm and was catching the Ferry at 3.15pm to arrive in Phuket at 5.15pm. So I went there to buy my ticket (29/12/2016) in the morning but the lady in the staff said that the ferry was going to be late and would arrive in Phuket too late (after 6.30pm) and I would miss my flight. I said 'how can you know the ferry is going to be late if it is morning?' ; she got impatient and said "I already told you - it's going to be late!!! - you need to buy a speed boat plus private transfer to get there on time!". She was really pushy and we felt this smelled like a trap. So, we did not take her comments into consideration and went to the beach to buy our ticket to the 3.15pm Ferry. The ferry arrived on time and arrived in Phuket at 5.15pm (as expected). I arrived in the airport with plenty of time for my flight. So, that was a scam and we got really annoyed that people inside the hotel premises were trying to make us take a different boat/service (double the price). That's spoiled things a bit for us. [I would stay in the hotel but not get near that tour operator]. 2) no alcohol is served in the hotel (they should say this b4).
"Hotel and beach are great, just a little crowded"
Hotel is very nice. We just stayed one night. It's only reachable by boat. The beach is good, and you can also go walking to 2 other beaches. Caves near are impressive. The only con was that the beach wasn't quiet due to the large amount of long-tail boats and others that arrive all day.
Excellent service! Friendly accommodating staff. Fantastic restaurant. Absolutely the best in the neighborhood! room was spacious, bed was huge and comfortable, everything was clean. AC worked crest but fan could be a little less loud. Would recommend this hotel to anyone, families or couples.
I stayed here on my honeymoon for two nights. The room was clean and comfortable. The location is great, as it's right on the beach. The hotel staff arranged transportation, kayaking trips, and a sunset cruise for us. My only complaint would be that the hot water in our room was fickle...other than that, two thumbs up
We were looking for a 3-day beach break and this was perfect. West Railay Beach is the most beautiful beach we have seen, and this hotel at the far end of East Railay provided the relaxing and quiet base for our stay. The hotel staff were extremely helpful, the food excellent, but if steep hills are not your thing do ask for a cottage close to the hotel reception.
This hotel had the lowest listed room rate on expedia, and lowest review scores as well. Yes, there were nicer properties around, and the room rates were double mine too. The front desk staff were friendly enough, the general staff too. My room was normal sized, with a queen bed, a/c, porch, and televsion with 4 stations, 2 were in english. Yes, I did see a lizard in my room. Yes, I have seen many lizards in many different rooms before. pool was clean and cool. Breakfast, included, was good enough to get seconds. Overall I was not disappointed and would go back.
Traveller from Jersey City, NJ
The Diamond Cave Resort & Spa Hotel boasts a magnificent location on east Railay Bay, Krabi, just minutes from the splendid …More
My husband and i stayed at Viewpoint for just over a week. The staff are very friendly. The room was clean but we had some issues with the cleaning service, wifi and hot water. The rooms didn't always get cleaned (you need to request to get it cleaned, but even when we did it didn't always get dome). The wifi would be on and off every day. They had individual hot water heaters in the bathroom but it wasn't always working. The pool was nice, the grounds well kept.
Although on a peninsula, visitors reach Railay Beach only by boat, 10 minutes from Ao Nang and 30 minutes from Krabi. The West Beach, surrounded by scenic limestone cliffs and tropical jungle, beckons sunbathers with soft sand and spectacular sunsets. The fantastic limestone cliffs challenge rock climbers from around the world, while instructors lead classes for less-experienced climbers.
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